Pocket Printer -50% | Limited Offer!

FAQ

Shipping & Delivery

How much is shipping?

We offer free worldwide shipping on all of our orders for both, new and recurring customers.

Do you ship worldwide?

Yes, we ship our orders worldwide to a total of 241 countries and territories.

How long does shipping take?

Our items are shipped from international warehouses. We select the closest warehouse to your location and ship your package from there. Packages usually arrive at your doorstep between 8-20 days after you place your order. Shipping times per country may vary. Please check our Shipping Policy for more detailed shipping times. In extremely rare cases, it may take a bit longer. Factors such as bottlenecks in shipping and delays at customs may impact delivery time.

What are my delivery options?

We currently offer Insured Handling & Shipping, which is free for all orders.

What shipping provider do you use?

You can expect to receive your package(s) through your local carrier (USPS if you are located in the US) once it passes through customs. Times will vary depending on multiple factors, including seasonality, backlog, and the speed of your local carrier.

Will I have to pay any customs fees?

We are confident that there will be no customs fees. However, we are not responsible for customs fees or import duties. If any such costs are required, it is the buyers' responsibility to pay the balance.

How do I track my package?

Once your item has been shipped, a shipment confirmation email will have been sent to you. Click on 'View your order'. You will be taken to a page where you can check your order information and you will find a tracking ID there as well. Click on your tracking ID and you will be taken to a trusted 3rd party order tracking website where you can see the status of your shipment. If the website is displaying the information in a different language, tick the translate button in the bottom right corner. You can also track your package on our Track My Order page if you know your tracking ID.

My tracking number is nor working, why?

After shipping your order, tracking usually takes 2-5 work days before it starts showing any data.

Why is my tracking info not updating?

Good news, this is perfectly normal! When your order is in transit and moving between countries, tracking will be slow to update. The package wil be scanned at different package handling facilities. The tracking ID will only be updated at those facilities.

When the item lands in the destination country, it will move very quickly to your doorstep and tracking will be more precise. You can track it by going to our Track My Order page.

Payments

What are my payment options?

We accept payments by PayPal, Visa, Mastercard, American Express, Maestro, Apple Pay, Bancontact, Google Pay and Shop Pay.

How secure is your site?

PeriPage Pocket Printer processes payments using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously. All payments are verified by Stripe to prevent fraud.

You can verify our security by clicking the lock icon on the left side of the url bar in the top of your browser.

Refunds & Changes

Can I return or exchange an item?

Absolutely. We offer a 30 days refund period from the date you receive your parcel. Read our Refund Policy page for more info. If you are unhappy with your order, we encourage you to email us  so that we may resolve your issue with the product.

Can I amend/cancel my order?

Contact us as soon as possible if you wish to amend your order. We usually ship items out within 1 working day, so we cannot guarantee any changes will be made. It is your responsibility to ensure you check out the correct items and fill in the correct shipping info.

What if I received a faulty item?

If you discover a fault, please contact us immediately (within 7 days of receiving your parcel) by email at support@peripagepocketprinter.com. All you'll have to do is include a picture of the faulty item and describe what the problem is. We will extend a full refund if you are eligible after item inspection. Please take a look at our Refund Policy for more information.

Products

Do you have additional parameters for the Pocket Printer?

The additional parameters for the Pocket Printer are listed below:

Print Definition: 203/304 DPI
Print Technique: Thermal printing
Print Color: Black and white (on white/colored thermal paper)
Print Size: 58mm (max width), 5-7m (max length)
Print Roll Size: 58mm (width), 30mm (diameter)
Printer Dimensions: 79mm (width), 79mm (length), 42mm (height)
Printer Weight: 158g
Power: 1000mAh Lithium battery
Connect: Bluetooth to phone/tablet, USB to PC
App: Android or iOS
PC: Windows driver

If you would like to know more about the product, please contact us at support@peripagepocketprinter.com

Does the Pocket Printer use ink?

The biggest advantage of the Pocket Printer is that it doesn’t need ink or toner. It uses a high quality heat strip that apllies heat on the thermal paper at the right moment to create an image or text.

Does the Pocket Printer print in color?

The Pocket Printer does not print in color. The Pocket Printer is an inkless thermal printer so it only prints in black and white.

How much can I print?

One roll is approximately 5 metres/16 feet long. The number of usages depend on the size of the pictures and the text.

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Free Worldwide Shipping

We're proud to offer free shipping to all customers in over 241 countries and territories.

Fast PeriPage Support

Don't hesitate to contact us if you have any questions about the product or your order. We're here to help!

100% Satisfaction Guarantee

If you're unsatisfied with your order, we offer easy returns on all orders within 30 days of delivery.